Shipping & Delivery Policy
Hallowave Shipping Information
At Hallowave, we’re proud to offer our customers FREE shipping on all orders!
We carefully package and ship every order with attention to detail so that your experience with us is smooth, transparent, and worry-free.
Order Processing Times
Please allow 1–3 business days for us to process and dispatch your order after it has been placed.
An order is considered dispatched once it has been handed over to our shipping carrier and is in transit to your chosen address.
During peak times or holidays, our processing period may extend up to 7 business days. We appreciate your patience as we work to deliver your order as quickly as possible.
Estimated Shipping Times
Delivery times may vary depending on your location and local courier services.
Please refer to the estimated delivery times below:
🇺🇸 United States: 5–10 business days
🇨🇦 Canada: 7–14 business days
🇬🇧 United Kingdom: 7–14 business days
🇦🇺 Australia: 10–20 business days
🌍 Rest of the World: 15–30 business days
Please note that during peak seasons and holidays, shipping carriers may experience delays in transit and tracking updates that are outside of our control.
International orders may also face customs delays, which can extend delivery times.
Order Changes & Accurate Shipping Details
It is the responsibility of the customer to ensure that all shipping details are accurate and complete at the time of checkout.
Incomplete or incorrect addresses may result in delays, delivery issues, or even order cancellations.
If our system detects an address issue, our customer support team will reach out to you via email within 3 business days of your order being placed.
If we do not receive a response within this timeframe, Hallowave reserves the right to cancel your order.
If you realize that you’ve made an error in your shipping information, please contact us within 24 hours at contact.hallowave@gmail.com.
We will do our best to accommodate your request; however, we cannot guarantee changes after this period once your order has entered processing.
Delayed Delivery
At Hallowave, we understand that timely delivery is important to you, and we always strive to ship orders as quickly as possible.
However, delays can occasionally occur due to circumstances beyond our control, including:
Unexpected courier or transportation delays
Severe weather conditions
Customs clearance procedures
Product availability or verification issues
Payment processing delays
In such cases, we’ll do our best to keep you informed and work closely with our courier partners to ensure your order arrives as soon as possible.
Please note that Hallowave is not liable for delays caused by external factors outside our control, and we cannot guarantee an exact delivery date.
However, our team is always available to assist you at contact.hallowave@gmail.com.
Lost or Stolen Packages
We understand how frustrating it can be to experience a lost or stolen package.
Once your order has been handed over to our courier partner, it becomes the carrier’s responsibility.
If your package is lost or stolen, please contact us at contact.hallowave@gmail.com so we can assist you in investigating the issue.
We also recommend reaching out directly to the shipping carrier to file a claim. They may require your tracking number and order details.
While Hallowave is not responsible for lost or stolen packages and these cases fall outside of our refund policy, we will do everything possible to support you through the process.
In certain situations, we may offer a replacement, depending on the outcome of the claim and availability.
If your package cannot be located, we recommend filing a police report for further documentation.
Shipping Policy Changes
Hallowave reserves the right to modify or update this Shipping Policy at any time, without prior notice.
By placing an order and continuing to use our products, customers acknowledge and agree to the terms of the most recent version of this Shipping Policy.
We encourage all customers to review this page periodically to stay informed about any updates.
If you have questions or concerns about our shipping process, please don’t hesitate to contact us at contact.hallowave@gmail.com — we’re always happy to help.